Punctuality

Your punctuality is greatly appreciated.  Please arrive a minimum of 15 minutes before your scheduled spa reservation to allow ample time to check in, complete an intake form, and relax with a seasonal inspired water and a healthy snack.  It is understandable that certain circumstances may arise that may cause you to be late.  All reservations will end at their scheduled time so the next guest will not be delayed.  Accommodating your needs is top priority;  however in some cases it may be necessary to shorten or reschedule your reservation.  Treatments may not be able to be extended because of your late arrival.

Cancellations

Cancellations require a full 24 hours notice for single treatments, 48 hours notice for multiple treatments and groups.  A cancellation the day of is subject to charge, a cancellation for groups or multiple treatments cancelled after 48 hours will forfeit 50% of your deposit.  A cancellation within 24 hours prior to your visit will forfeit your total deposit.

Forms of Payment

For your convenience, William Wesley Grand Salon and Spa accepts Visa, MasterCard, American Express, and Discover Cards, and cash.  Multiple treatments, experiences, and group reservations must be held with a major credit card or valid gift card, which will be charged in the event of an unadvised cancellation with in 24 hours of the treatments/experiences, and 48 hours for groups.

Health Conditions

Please advise your team member of any health conditions, allergies, or injuries, which may affect your treatment when making your reservations.

Spa Etiquette

Enjoy the peace and tranquility of the William Wesley Grand Spa.  Deep breathe the Signature Scent and melt your cares away.  Partake in the seasonal flavored water as well as a healthy snack to prepare for your face and body therapies.  Please respect all Spa Guests’ rights to privacy and relaxation.  Please use your spa voice at all times to ensure complete tranquility.  Your complete comfort is of the utmost importance.  Disconnect from the outside world by respectfully turning off cellular and mobile devices.  These are prohibited in the spa.  William Wesley Grand Salon and Spa is a non-smoking environment.  This policy is strictly enforced.

Children in the Spa

The William Wesley Grand Spa is designed for adult use, to ensure a relaxing atmosphere and the most efficient treatment; children are not permitted in the spa.  All children (12 years and younger) must remain in the salon reception area with adult supervision.  Any child under 18 years of age must have parental consent for body waxing, massage, facial, and body therapies.

What to Wear During a Treatment

William Wesley Grand Salon and Spa does not uphold any specific dress code.  It is recommended that you that you dress comfortable during face and body treatments.  Professional draping is performed through the duration of treatments for privacy.  Robes and slippers are provided for your convenience for multiple treatments.  William Wesley Grand Salon and Spa is not responsible for lost or personal items, including jewelry.  We request that jewelry is left at home.

Gratuity

Gratuity is not included in spa experience or gift card purchases.

Product Return/Exchange

If you are not 100% satisfied with your purchase, you can return or exchange your product to the salon, within 30 days of the original purchase.  A partial credit will be issued to any partially used products; products must be more than half full to receive any credits.  No cash refunds will be issued, all returns must be submitted to the Corporate Office for review.  A refund will be issued in the form of a check or credit to the salon within 7 business days of the return.